Are reservations necessary?

Yes, we suggest you call us several weeks ahead of time for any small events, and as much as two months ahead of time if you are planning a large event such as a school or church carnival, summer camp, company picnic, or community event. The earlier you book, the bigger your selection will be.

How do I make a reservation?

It’s easy just fill our online reservation form and you can put a deposit by calling us at 905-766-4037.  You can also book online after contacting us for availability of the products you want to book for your event date.

Do I need to put a deposit to book my event?

A deposit is required in order to guarantee your reservation and send out a driver , entertainer, decoration or any kind of service . Deposits are NON-REFUNDABLE.  Inflated Fun will allow you to reuse your original deposit in its entirety and reschedule your reservation within 12 months of your original event date.  Inflated Fun makes no guarantee that your original equipment or services will be available for the day you want to reschedule. If this occurs the customer will need to choose an available date or chose another type of equipment or services.

Can I pick up the equipment from you?

Yes, we allow customer’s pickup and return.  Contact us for details on pickup and return times.

Do you deliver and set up?

Yes! We deliver all of our equipment and also pick it up & take it down at the end of your event. This delivery service is “not included in your rental price” the time for Set-up takes approximately 15 to 30 minutes per item. After we set up we will inspect the equipment for safe operation and go over all the rules and regulations with the responsible party. Very important we'll need to know in advance of any special access instructions for the setup area. For example; stairs on entry, entry through a doorway, gate on entry, if the unit will be set up on grass or concrete also if your event is public or private or if the set up will be in a public park , school, parking lot , community center, street or a backyard.

How do I know will the equipment fit in my space?
We always recommend that the space should be discussed before booking any unit. It is a good idea to measure the space before ordering. You can ask us to help by telling the exact dimensions of the unit.

Do we have to clean the fun food machines?
We require you to clean the machine with a wet cloth. So that it is easier for us to sanitize and do proper cleanup for the next customer. If the machines are returned messy and dirty a cleaning charge will be imposed of $25

Is it important to be available when you are delivering?
Yes! At the time of delivery our staff gives a quick explanation on the running of the unit. They would also require the balance payment and sign on the contract.

Are there any special requirements for partying in a Park?
Yes! You will have to make sure you have the following:
1) Permit from the park to set up inflatable units.  2) Check on the power availability or get a generator.
3) Map of the park /location for setup.

What is the pickup policy?
Pickups are done at specific timings. To make the pickup faster and simpler please read the following instructions

Pickup & Return Times
Friday Pickup 4-8 pm  Saturday Return 8-9 am

Saturday Pickup 9am–12 pm   Sunday Return 8-9 am

Sunday Pickup 9 am -12 pm    Monday Return 10am-12pm 

Week Event
Pickup a day before (if the unit is available) 3-6pm
Or
The day of the event anytime after 10am. Return on the next day

What are the Delivery Charges?
Our delivery charge includes delivery, set up and pick up of the equipment. The charge is as per the city to which we will be delivering. The amount may vary depending on the number of units booked. Call us for more information.

Do you deliver or should we pick up?

Both Delivery and Pickup options are available. However, not all units are allowed for pick up. To confirm whether your unit is available for pick, please contact us.

What all forms of payment are accepted?

We accept Visa, Mastercard, Company checks and Cash. Credit cards are at 2% surcharge.

What if I want to change my order?

Please give us a call if your needs change we are happy to change your order based on equipment availability. The earlier you call, the greater the selection.

Are inflatble bouncy castles safe for my kids?

Inflatables are really safe if you follow the safety rules and if you have an adult supervising the inflatable while in operation.

What is your rain and heavy wind policy?

Remember the inflatables and equipmentcannot be operated in wind over 30 km/h or in the rain. Inflated Fun reserve the right to cancel a reservation for safety reasons. If the event must be cancelled due to bad weather, we can reschedule to another date, we don’t refund deposit under any circumstance, your deposit can be used within 1 year. (Please call us the day before your event if you like to cancel due to weather conditions). There are no refunds after the inflatable or equipment is delivered or picked up.

What happened if we damage the Jumping castle or equipment?

If the damage is considered to be malicious then you will be liable for the full cost of repairs, transport costs associated with the repairs and the loss of business costs while the castle is repaired. We keep a record of the condition of our castles and would advise you to check the jumping castles before the delivery person leaves, and note any problems.

Can jumping castles be close to a wall or a tree?

No, the jumping castles must be at least 2 feet away from any object. If the jumping castle is in contact with any object it may cause the jumping castle to suffer abrasion damage. Also there may be a safety issue if the children on the castle make contact with the object.

What if they are steps to get to the set up area?

If they are steps you will need to notify us when you are making the booking as the jumping castles weigh between 150 lb to 500 lb and it is difficult to manoeuvre up and down the steps.

Can we move the jumping castles during the hire period?

No please do not attempt to move the jumping castle once set up due the safety requirements.

How long does it take to dismantle a jumping castle?

It takes around 20-30 minutes

How long does it take to set up a jumping castle?

It takes around 10 -15 minutes depending on the type of access.

How much room do I need?

The amount of room required varies with each piece of equipment. Our website features details about each inflatable including area size, power requirements and setup info. As a rule of thumb, you should add 5' to the width and 10' to the length of any inflatable to accommodate space for the tie-down ropes, blowers and people walking around it. In addition, please be sure there is proper overhead clearance for the unit you are renting. We are happy to discuss space requirements when you make a reservation.

Please make sure to check the size of your backyard or area where you will be placing the unit, Inflated Fun will not be responsible if equipment doesn’t fit ( You will be charge the full amount)

Does Inflated Fun carry a TSSA license ?

Yes we do carry TSSA License.

Is Inflated Fun insured?

Absolutely!! We take safety very seriously and choose the best insurance coverage for our industry. **Remember, reputable companies carry insurance, so don't be afraid to ask for an insurance certificate**

What are the power requirements?

Normally each inflatable runs off a regular 110v outlet on a dedicated 15 AMP circuit – this is usually what you would consider a “normal plug” in most homes and businesses. We'll need a dedicated circuit without other electrical devices plugged in to prevent power loss due to "tripping" a circuit breaker. If you are renting multiple inflatables or plan on setting the unit up more than 50 feet away from an outlet, please discuss power requirements prior to your day's event. We will provide the necessary extension cords in order to reach your power source.

What kind of supervision is necessary?

For the safety of the participants, each unit requires at least one adult supervisor at all times. For our larger pieces, such asslides and obstacle courses, require at least two adult supervisors (Depending the size of the slide).  Adult supervision must be at all times. Accidents on equipment generally happened for two things: too many children on the unit or the unit not kept secured. Supervisors should monitor the amount of children and make sure they're acting in a responsible manner. Supervisor also should check the equipment is secured properly to the ground. Safety is really important no matter how small or big is the event , if you need a dedicated supervisor we can provide one for an extra fee.

Can jumping castles games be setup indoors?

Yes Inflated Fun provides indoor jumping castles and equipment all year round. Please contact us for more information.

Where can I set up the equipment?

A level grassy area is the most ideal place for setting up inflatables. The area should be flat with no bumps, need to have at least 5 feet of clearance on all sides and clear of all obstacles including sticks, rocks, sharp objects, sprinklers, animal waste, etc. Stakes are used to hold the unit in place. Inflatables can also be set up indoors, on concrete, asphalt or other surfaces, when necessary, and sand bags will be used to secure the units.

What is the Rental Period?

The rental period is for 8 hours (which is considered a full day).  Feel free to contact us for any special inquires you might have about extending the rental period. We are very flexible with our costumers! We can also set up for an overnight occasion or a multi-day rental. We deliver, we set it up, we do all the work.... to make that special day easy for you.

When is Payment Due?

Upon booking any item from our catalogue we require a 25% deposit. We’ll send you a contract by email. The deposit is to hold the reservation for you. The balance of payment is due the day of event. We accept cash, company checks, Visa and MasterCard.

If there anything else i need to know?

Please be aware that streamers, poppers, silly string, face paint, chewing gum, food and drink MUST be kept away from the jumping castles at all times.